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Tech Support Bot

Support

imbot

task

The Problem

Support tickets are processed manually — initial diagnosis, classification, assignment.

Prompt for AI

Copy this prompt and send it to your AI model along with your VibeCode API key

Create a tech support bot in Bitrix24 chat.

Bot accepts requests. Based on problem description: classifies type (bug, question, request), determines priority, finds similar resolved tasks. Creates a task with correct category and assigns to appropriate specialist. Sends the user a ticket number and expected response time.

API key: vibe_api_xxx
Documentation: https://vibecode.bitrix24.tech/v1/me

After completing the task, send feedback about any issues: POST /v1/feedback (category: bug/docs/suggestion, title, body)

What You Get

Automatic classification and routing of support requests. First response time drops from hours to seconds.

Required Scopes